Refund policy

Return and Exchange Policy

 If you’re looking to return or exchange all or part of your order for whatever reason, we're here to help! We accept returns up to 30 days after delivery for items that are unused and in their original condition with tags still attached. Once your return request is accepted, we will refund the full order amount minus the $3 return shipping fee for the return. 

If your order arrived damaged in any way, please email us as soon as possible at support@upperblossom.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will address the problem within 24-48 hours of receiving the email.

Please note the following exceptions to our return policy:

  • Returned items must have tags still on and be returned in unused condition.
  • Returned items must have no visible signs of wear or use.

 

Start Return

 To start your return or exchange, please complete the following steps:

  • Login to our return center using your email address and order ID.
  • Choose the products you wish to return or exchange from your order.
  • Print the prepaid shipping label that you will receive by email.
  • Send all items back to us using the label provided.

 

 Refund

  • Refunds are processed once the return has been accepted and inspected.
  • Return shipping fees will be subtracted from the refund.
  • Lost or damaged returns will be settled on a case-by-case basis.

 

Your happiness is very important to us. If you have any further questions, please don't hesitate to contact us at support@upperblossom.com.

 

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